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Introduction
At khivaronshun, we are committed to complying with New Zealand's Consumer Guarantees Act 1993. This page outlines your rights as a consumer when purchasing creative supplies from our marketplace.
What is the Consumer Guarantees Act?
The Consumer Guarantees Act 1993 is New Zealand legislation that provides consumers with automatic guarantees when purchasing goods and services. These guarantees cannot be excluded and apply to all consumer transactions in New Zealand.
Guarantees for Goods
When you purchase creative supplies from khivaronshun, you are automatically entitled to the following guarantees under the Consumer Guarantees Act:
Acceptable Quality
All products must be of acceptable quality, meaning they are:
- Fit for the purpose for which goods of that type are commonly supplied
- Acceptable in appearance and finish
- Free from minor defects
- Safe and durable
Fit for Purpose
Products must be fit for any particular purpose that you made known to us, or that we represented the product would be fit for.
Match Description
Products must match any description, sample, or demonstration model we provided.
Reasonable Price
If no price is stated, you must pay a reasonable price for the goods.
Your Rights if Guarantees are Breached
If a product fails to meet any of the guarantees under the Consumer Guarantees Act, you have the right to:
- Reject the goods and receive a full refund if the failure is substantial
- Have the goods repaired or replaced if the failure can be remedied
- Claim compensation for any reasonably foreseeable loss or damage resulting from the failure
What is a Substantial Failure?
A substantial failure occurs when:
- A reasonable consumer would not have purchased the goods if they had known about the failure
- The goods are significantly different from what was described or demonstrated
- The goods are substantially unfit for their normal purpose and cannot easily be made fit
- The goods are unsafe
Our Commitment
At khivaronshun, we take our obligations under the Consumer Guarantees Act seriously. We:
- Ensure all products meet acceptable quality standards before sale
- Provide accurate descriptions and information about all products
- Respond promptly to any issues or concerns
- Honour all consumer rights under the Act
- Work to resolve any problems fairly and efficiently
How to Make a Claim
If you believe a product you purchased from us does not meet the guarantees under the Consumer Guarantees Act, please contact us immediately:
Email: relations@khivaronshun.world
Phone: +64 21 289 2100
Address: 18 Bushfield Drive, Flat Bush, Auckland 2019, New Zealand
We will investigate your claim and work with you to resolve the issue in accordance with your rights under the Consumer Guarantees Act.
Fair Trading Act
In addition to the Consumer Guarantees Act, we also comply with the Fair Trading Act 1986, which prohibits misleading and deceptive conduct, false representations, and unfair trading practices.
Dispute Resolution
If you are not satisfied with our response to a claim, you may:
- Contact the Commerce Commission (www.comcom.govt.nz) for advice
- Seek assistance from the Disputes Tribunal for claims up to $30,000
- Contact Citizens Advice Bureau (www.cab.org.nz) for free advice
More Information
For more information about your rights under the Consumer Guarantees Act, visit:
- Commerce Commission: www.comcom.govt.nz
- Consumer Protection: www.consumerprotection.govt.nz
Contact Us
If you have questions about the Consumer Guarantees Act or your rights as a consumer, please don't hesitate to contact us:
Email: relations@khivaronshun.world
Phone: +64 21 289 2100
Address: 18 Bushfield Drive, Flat Bush, Auckland 2019, New Zealand